Terms and privacy

TERMS AND CONDITIONS

www.puntomita.com

1. Who We Are and Acceptance

This website is operated by HOSTAL MITA SAS DE CV, referred to below as “the Company.” By using it, you accept these terms. If you do not agree, please do not use the site. Continuing to browse constitutes your acceptance.

2. Reservations and Payments

Online payments are processed through Stripe, a third-party payment platform. The Company does not store your full card details. Your reservation is confirmed once you receive our confirmation email.

3. Cancellation Policy

4. Date Change Policy

In all cases, any difference in rate will be added. Rates may vary by season.

5. Minors

Minors are welcome as long as they arrive accompanied by at least one parent or legal guardian. We do not accept reservations made solely by minors.

6. Pets

We are animal and nature lovers. Pets are welcome as long as they comply with our strict policy and their owners accept responsibility for 100% of any actions or damage their pet may cause.

• Fee: 400 MXN per night per pet.
• Maximum of 2 pets per room.
• Maximum of 8 pets in the entire hotel.
• Maximum size allowed: 40 kg (about 88 lb).

REQUIREMENTS

• Current vaccination record.
• Proof of Bravecto (flea and tick treatment) within the last 4 months.
• Bring a towel for your pet.

7. House Rules and Community Guidelines

At Punto Mita Eco Surf, we believe that kindness breeds kindness. So that everyone can rest and enjoy their stay, we ask that you:

• Quiet hours: 10:00 p.m. to 8:00 a.m. During this time, keep the volume low in common areas and rooms.
• Schedule: check-in starts at 3:00 p.m. and check-out is until 12:00 p.m.
• Outside visitors: visitors are allowed from 9:00 a.m. to 6:00 p.m., always with prior authorization.
• Caring for our surroundings: save water and energy, sort your waste, and avoid single-use plastics. We are an eco-friendly lodging, and your participation is part of the experience.
• Respect for people and wildlife: no one is above anyone else. We do not tolerate disrespect, discrimination, or mistreatment of other guests, our team, or animals.
• Common areas and equipment: take care of the shala, the boards, the furniture, and the facilities. Damage caused by misuse may be charged.
• Smoking and substances: smoking is prohibited indoors, as is the use of illegal substances.
• Personal belongings: we recommend looking after your belongings and boards. The Company is not responsible for items left behind or lost outside the spaces designated for storing them.
• Ocean safety: surfing and water activities involve risk. Check sea conditions with local sources and participate according to your skill level and at your own risk.

The Company may ask anyone who seriously or repeatedly violates these rules to leave, without any right to a refund.

8. Use of the Site and Intellectual Property

All content on the site (text, photographs, images, logos, trademarks, and design) belongs to the Company or its respective owners and is protected by intellectual property and copyright laws. You may print or copy it for personal, non-commercial use only. Any other use requires prior written authorization.

If you believe any content on the site infringes your rights, write to us at puntomita@gmail.com with your contact information, a description of the content and its location on the site, and a statement that the information you provide is accurate.

9. Information You Share with Us

You are responsible for ensuring that the information you provide when booking or contacting us is truthful and complete.

10. Limitation of Liability

To the extent permitted by law, the Company will not be liable for damages arising from use of the site, from interruptions or errors, or from third-party content. This does not limit the rights the law grants you as a consumer.

11. Third-Party Links

The site may include links to other websites. We do not control their content or privacy policies, so we recommend that you review them.

12. Access from Other Countries

If you access the site from outside Mexico, you are responsible for complying with the laws of your country.

13. Changes

We may update the site and these terms at any time. Changes take effect when posted here. We recommend that you review them periodically.

14. Governing Law and Jurisdiction

These terms are governed by the laws of Mexico. In the event of any dispute, we will first try to resolve it through mediation, in accordance with the rules of the Tepic National Chamber of Commerce (Cámara Nacional de Comercio de Tepic). If that is not successful, the parties submit to the courts of Tepic, Nayarit.

15. Language

These Terms and Conditions were originally written in Spanish. This English version is provided for the convenience of our guests. In the event of any discrepancy between the two versions, the Spanish version will prevail.

COMPREHENSIVE PRIVACY NOTICE

1. Data Controller

HOSTAL MITA SAS DE CV (“the Company”), located at Francisco Villa 20 H, Punta de Mita, Nayarit, Mexico, is responsible for the processing of your personal data in accordance with Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties, as currently in force.

Contact for privacy matters: puntomita@gmail.com | +52 329 291 65 58.

2. Personal Data We Collect

• Identification and contact: name, phone number, email address, and nationality.
• Reservation details: dates, number of guests, preferences, and special requests.
• Billing information (if you request it): legal business name, RFC (Mexican taxpayer ID), tax address, and email.
• Payment information: online payments are processed through Stripe. The Company does not store your full card number, only the information needed to identify the transaction.
• Browsing data: pages visited, device type, and browser, collected through cookies.
• Minors’ data: if you travel with minors, the information you provide about them will be processed under your responsibility as their parent or legal guardian.

We do not request sensitive personal data (such as health, ethnic origin, or beliefs). If you choose to share it (for example, allergies or medical conditions for your safety), we will use it only to serve your stay and with your consent.

3. How We Use Your Data

Necessary purposes (without them, we cannot provide you with the service):

• Manage, confirm, modify, or cancel your reservation.
• Process payments and issue invoices.
• Communicate with you before, during, and after your stay.
• Comply with legal, tax, and security obligations.

Additional purposes (you may opt out without affecting your reservation):

• Send you information about promotions, news, and events from Punto Mita Eco Surf.
• Conduct satisfaction surveys and statistical analyses to improve our service.

If you do not want us to use your data for the additional purposes, write to us at puntomita@gmail.com and we will record your objection. You can also unsubscribe from any promotional email.

4. Who We Share Your Data With

We do not sell or transfer your personal data. We share it only when necessary, and only with:

• Stripe, to process your online payments. This company may process data outside of Mexico in accordance with its own privacy policies.
• Service providers who support us in operating the site, email, reservations, or billing, and who are bound to keep your data confidential.
• Competent authorities, when there is a legal requirement or court order.

5. Your Rights

You have the right to access your data, rectify it if it is inaccurate, cancel it, or object to its processing (known as ARCO rights, for the Spanish acronym), as well as to withdraw your consent at any time.

To exercise these rights, send a request to puntomita@gmail.com that includes:

• Your name and a way to reply to you.
• A document proving your identity (or that of your representative).
• A clear description of the data and the right you wish to exercise.

We will respond within a maximum of 30 business days. If you believe your rights have been violated, you may file a complaint with the Ministry of Anti-Corruption and Good Governance (Secretaría Anticorrupción y Buen Gobierno), the authority responsible for the protection of personal data held by private parties.

6. Cookies and Similar Technologies

We use cookies to learn which pages are visited and how often, and to improve your experience on the site. This information is used for statistical purposes and does not give us access to data on your device. You can accept, block, or delete cookies in your browser settings; if you block them, some services may not work properly.

7. Security

We apply reasonable administrative, technical, and physical measures to protect your data against loss and unauthorized use or access. No system is infallible, but we work to keep your information safe.

8. Retention

We keep your data only for as long as necessary for the purposes described and to comply with legal and tax obligations. After that, we delete or anonymize it.

9. Changes to This Notice

We may update this notice due to legal changes or changes in our practices. The current version will always be available at www.puntomita.com. If the changes are significant or involve new purposes, we will notify you and, where applicable, ask for your consent again.

10. Language

This Privacy Notice was originally written in Spanish. This English version is provided for the convenience of our guests. In the event of any discrepancy between the two versions, the Spanish version will prevail.

HOSTAL MITA SAS DE CV · www.puntomita.com